New Electronic Medical Record Go Live Nov. 1

At Sauk Prairie Healthcare, our teams have been working since June of 2021 to plan and build our new electronic medical record (EMR), designed to provide you with improved security, efficiency, and portal functionality.

Beginning November 1, our new EMR will enhance our provider-to-provider communication and workflows behind the scenes to improve your overall experience. Following are just some of the additional benefits you will notice as a patient:

• Improved security with photo ID verification at appointment arrival
• Consolidated billing statements
• New and improved MyHealth patient portal features, including: access to pre-registration forms, medical records, visit information, instructions from your provider, and link to online bill pay

Thank you in advance for your cooperation and patience as we transition to our new EMR. This is just the first step in implementing many improvements this new system has to offer.

Frequently Asked Questions

When will the new EMR go live?

The morning of November 1, we will take down our old EMR and bring up the new EMR. We anticipate our EMR, including MyHealth portal, will be down for the entire day.

Will I need to give all my personal information again at my next appointment?

Most of your personal information, such as name, address, phone, etc, will transfer from our old EMR to our new EMR. However, we will need to verify it at your first appointment after November 1. Please plan to arrive 5-10 minutes early to allow time for this.

Will I need to create a new MyHealth portal account or password?

No. If you have a MyHealth portal account, your user profile will transfer to our new EMR.

What if I have questions about my bill during Go Live?

Depending on your specific question or need, we may not be able to give you an immediate answer as it will take time for our billing system configurations to complete and be reconciled. We will be able to answer many of your questions after our downtime on November 1. However, we will not have access to some information, such as account balances, until possibly November 5. Please know that we want to resolve your questions as quickly and accurately as possible and are doing all we can to expedite this part of the go live process. We apologize for any inconvenience this may cause.

Will I continue to receive paper billing statements?

Yes. Please be aware that any services provided at our primary care clinics prior to November 1 will be billed out of our old EMR. Services provided at these clinics November 1 and later will be billed out of our new EMR. For this reason, you will receive more than one bill if you have any outstanding balances.